Message Breakdown by Response Time

Usage and Key Features

Use this report to verify that your customers' e-mails are being handled within the agreed Service Level Agreements.

Provides a breakdown of actions within specified time intervals, categorizing responses as Reply, Reply All, Forward, or No Action, offering insights into communication patterns and timeliness.
Enables the selection and grouping of mailboxes based on attributes, facilitating customized analysis tailored to specific criteria.
Allows for the selection of specific folders with or without sub-folders for analysis.
Offers the ability to filter Outlook items by properties, allowing for targeted analysis based on specific criteria such as sender, recipient, or message content.
Allows users to define time intervals as needed.
Provides the choice to display the report data as a histogram or pie chart.

Illustrated Use Cases

Generate an email response report

How can you get an email response rate and response time report to check whether Call Center or Customer Service agents actually meet the agreed time limit? This post addresses this FAQ.

Screen Copies

Message Breakdown by Response Time as a Pie Chart

Sample Report: Message Breakdown By Response Time For The Sales Mailbox

This example report shows the distribution of messages in the Sales mailbox by response time and by type of action: Reply, Reply to All, Forward.

Download - File size: 89KB