Message Breakdown by Response Time

Use this report to verify that your customers' e-mails are being handled within the agreed Service Level Agreements.

• Provides a breakdown of actions within specified time intervals, categorizing responses as Reply, Reply All, Forward, or No Action, offering insights into communication patterns and timeliness.
• Enables the selection and grouping of mailboxes based on attributes, facilitating customized analysis tailored to specific criteria.
• Allows for the selection of specific folders with or without sub-folders for analysis, providing flexibility in focusing on particular areas within the selected mailboxes.
• Offers the ability to filter Outlook items by properties, allowing for targeted analysis based on specific criteria such as sender, recipient, or message content.
• Allows users to define time intervals as needed, enabling tailored analysis based on preferred timeframes for response evaluation.
• Provides the choice to display the report data as a histogram or pie chart, presenting response breakdowns in visually informative formats for easier interpretation and analysis.